How do I return an item that I purchased through the AidenOttis online store?
Items purchased at AidenOttis.com can be returned for a full refund within 15 days of the original purchase date.
May I return an item purchased from a dealer?
Items purchased from dealers must be returned to the place of purchase. They will facilitate your return or warranty claim.
Are there any requirements to return a purchase?
Items sent back for return must be in new and unworn condition with all tags still attached.
What is the shipping address for AidenOttis?
22302 sw 130th ct, Miami, FL, 33170
How should I ship my return to AidenOttis?
Please be sure to ship with a carrier that provides you with tracking information such as UPS or FedEx. We suggest adding insurance to your shipment as well. AidenOttis will not be responsible for lost, misdirected or undelivered shipments.
How long will my refund take?
Turnaround time for replacements is usually 2–3 weeks including ship time if the item is in stock. Refunds will be issued to your credit card as soon as your return is processed. Credits may take up to 5 days to post on your account. Replacements will be treated as new orders; shipping and handling charges may apply.
How long will my replacement take?
After contacting us, we will give you the option to either shop immediately or wait for store credit.
When will my order ship?
Here at AidenOttis , we are committed to delivering your product in a timely manner. All orders placed online ship out the following business day. Normal shipping days are Monday through Friday and exclude some major holidays. We send shipping confirmations, including the tracking number(s) to you once your order has been shipped from our warehouse.
How long does my order take to arrive if I use an expedited shipping method?
Next Day Air-You will receive your order two business days after placing the order. The order processes the following business day, and is then in transit for one more day.
2nd Day Air- You will receive your order three business days after placing the order. The order processes the following business day, and is then in transit for two more days.
3 Day Air- You will receive your order four business days after placing the order. The order processes the following business day, and is then in transit for three more days.
Please keep in mind, Saturday and Sunday is not considered UPS business days and your package will not move during those days.
Are you able to ship internationally?
Yes, we do provide international shipping.
Why does my USPS tracking number not apply to my order?
USPS recycles tracking numbers, and therefore, can take up to 1-2 business days to update information for your current shipment. Please check back with USPS to view updates with your particular shipment.
What methods of payment are accepted at aidenottis.com?
Aidenottis.com currently accepts Visa, Mastercard, American Express, and Discover.
Do you offer free shipping?
At this time, we do not offer free shipping.
Can I combine orders?
At this time, our system is unable to combine orders once they have been placed. Please check back at a later date to see if our policy has changed.
How can I cancel my order?
Unfortunately, because of our efforts to ship in a timely manner, we are unable to accommodate cancellations. Orders that wish to be cancelled can be returned to us for a refund (see Shipping and Returns).
What is your return policy?
Can you see what your dealers have in inventory?
Unfortunately, we do not have access to our dealers’ inventory. Please feel free to call us and we will be happy to help you find what you are looking for.
Are product colors identical to those shown in the pictures?
We have made every effort to display products exactly as they will look when you receive them. The pictures may appear differently depending on the monitor that you view them on.